Section 1
Agreement to Terms
By accessing or using the NestFlow CRM platform (“Service”) provided by DOT (Digital Okonma Technologies Ltd.)(“Company”, “we”, “us”, “our”), you (“User”) agree to be bound by these Terms of Service (“Terms”). If you are entering into these Terms on behalf of a company or organisation, you represent that you have authority to bind that entity.
Section 2
Description of Service
NestFlow CRM is a cloud-based property management and CRM platform that enables:
Feature availability may vary by subscription plan.
Section 3
Eligibility & Account Registration
By registering, you agree to:
- Provide accurate, complete, and current information during registration.
- Maintain the accuracy of your account information.
- Keep your password confidential and not share it with any third party.
- Notify us immediately at security@nest-flow-crm.xyz if you suspect unauthorised use of your account.
- Accept responsibility for all activities that occur under your account.
Account Roles: The Service supports four user roles , Administrator, Receptionist, Agent, and Tenant , with different capabilities and access levels. Role assignments are made by Administrators.
Section 4
Acceptable Use Policy
You agree to use the Service only for lawful purposes. The following conduct is strictly prohibited:
- Use the Service in violation of any applicable law or regulation.
- Process bookings for properties you do not have legal authority to list.
- Use the Service to launder money, commit fraud, or facilitate tax evasion.
- Attempt to gain unauthorised access to any part of the Service or other users' accounts.
- Probe, scan, or test Service vulnerabilities without express written authorisation.
- Introduce malware, viruses, worms, logic bombs, or any harmful material.
- Use automated bots, scripts, or scrapers without prior written consent.
- Attempt to reverse-engineer or decompile any component of the Service.
- Collect or process personal data of individuals without their knowledge and consent.
- Upload identity documents of individuals who have not consented.
- Use data obtained through the Service to contact individuals outside the Service without consent.
- Attempt prompt injection or jailbreaking of the AI assistant.
- Use the AI feature to generate content that violates these Terms or applicable laws.
- Submit prompts containing personal data of third parties who have not consented.
Section 5
User Responsibilities
Data accuracy
You are responsible for the accuracy, legality, and appropriateness of all data you enter into the Service, including tenant personal data, property information, and booking records.
Third-party consents
When you enter personal data of third parties (tenants, guests, contacts), you represent and warrant that you have obtained all necessary consents and have a lawful basis for processing under applicable data protection law.
Identity verification
You are responsible for the accuracy of identity documents uploaded for tenant verification. We provide a platform for storage and access; we do not independently verify document authenticity.
Payment obligations
You are responsible for ensuring that payment information provided to the Service and Paystack is accurate and authorised.
Staff and sub-users
If you create accounts for staff members (Receptionists, Agents), you are responsible for their compliance with these Terms and for all actions taken under those accounts.
Security
You are responsible for maintaining the security of devices used to access the Service and for logging out when using shared devices.
Section 6
Subscription, Fees & Payment
Subscription Plans
The Service is offered on subscription plans published on our pricing page. Feature availability, user limits, storage limits, and support levels vary by plan.
Billing
Subscriptions are billed in advance (monthly or annually). Fees are non-refundable except as expressly stated in these Terms or required by applicable law.
Free Trial
Trial accounts are subject to these Terms. At the end of the trial, you must subscribe to a paid plan or lose access.
Price Changes
We may change subscription fees at any time, with at least 30 days' notice sent to your registered email. Continued use after the effective date constitutes acceptance.
Late Payment
Failure to pay fees when due may result in account suspension. Suspended accounts have read-only access for 14 days before termination.
Taxes
All fees are exclusive of applicable taxes (including VAT, GST, or local equivalents). You are responsible for all applicable taxes.
Section 7
Intellectual Property
Our IP
The Service, including source code, algorithms, databases, visual design, and documentation, is owned by or licensed to NestFlow Technologies Ltd. and protected by applicable intellectual property laws. These Terms do not grant you any right, title, or interest in our IP.
Licence to Use
Subject to these Terms and payment of fees, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Service for your internal business purposes during your subscription.
Your Content
You retain all ownership rights in data and content you upload to the Service. By uploading, you grant us a non-exclusive, royalty-free, worldwide licence to host, store, transmit, and display Your Content solely to provide the Service to you.
Feedback
If you submit suggestions or feedback about the Service, you grant us a perpetual, irrevocable, royalty-free licence to use that feedback without restriction or compensation.
No Reverse Engineering
You may not reverse-engineer, decompile, disassemble, or attempt to derive the source code of the Service.
Section 8
WhatsApp Integration Terms
Use of the WhatsApp Business integration is subject to:
- Meta's WhatsApp Business Terms of Service.
- Meta's Messaging Policy and applicable template message guidelines.
- Your obligation to obtain appropriate consent from contacts before initiating conversations.
- Prohibition on sending spam, unsolicited bulk messages, or content that violates Meta's policies.
Section 9
AI Features Terms
AI Output Disclaimer
The AI assistant provides responses generated by a third-party AI model (currently OpenAI or equivalent). AI-generated content:
- May be inaccurate, incomplete, or outdated.
- Does not constitute legal, financial, medical, or professional advice.
- Must be reviewed by qualified humans before being acted upon.
- Should not be used as the sole basis for significant business decisions.
Prompt Responsibility: You are solely responsible for the prompts you submit. Do not submit prompts containing sensitive personal data, confidential third-party information, or requests that violate applicable laws.
Section 10
Service Availability & Limitations
99.5%
Target Uptime
We aim to maintain Service availability of 99.5% per calendar month, excluding scheduled maintenance windows. We will provide at least 48 hours' notice of scheduled downtime.
Disclaimer of Warranties
THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. WE MAKE NO WARRANTY THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES. WE EXPRESSLY DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
Third-Party Services: The Service integrates with third-party services (Paystack, Cloudinary, Resend, Meta WhatsApp, OpenAI). We are not responsible for the availability, accuracy, security, or performance of these third-party services.
Section 11
Limitation of Liability
To the Maximum Extent Permitted by Applicable Law
IN NO EVENT SHALL NESTFLOW TECHNOLOGIES LTD., ITS DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES , INCLUDING LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS INTERRUPTION , EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Cap on Direct Damages
Our total aggregate liability shall not exceed the greater of: (a) the total fees actually paid by you in the twelve (12) months preceding the claim, or (b) a minimum amount as set out in your subscription agreement.
Exceptions: The limitations above do not apply to death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any liability that cannot be limited by applicable law.
Section 12
Indemnification
You agree to indemnify, defend, and hold harmless NestFlow Technologies Ltd. and its officers, directors, employees, agents, affiliates, and licensors from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or in connection with:
- Your use of or access to the Service.
- Your violation of these Terms.
- Your violation of any third-party right, including privacy, intellectual property, or contractual rights.
- Data you enter into the Service, including personal data of tenants and guests.
- Your use of the WhatsApp or AI features in a manner that violates applicable law or Meta's or OpenAI's terms.
Section 13
Account Suspension & Termination
Termination by You
You may terminate your account at any time by contacting accounts@nest-flow-crm.xyz. You will retain access until the end of your current paid billing period.
Termination by Us
We may suspend or terminate your account if you breach material Terms, fail to pay fees after notice, pose a security risk, or we are required to do so by law.
Section 14
Confidentiality
Each party agrees to hold in confidence any confidential information received from the other party and not to disclose it to third parties except as necessary to perform obligations under these Terms or as required by law. This obligation survives termination for a period of three (3) years.
“Confidential information” does not include information that: (a) is or becomes publicly available through no fault of the receiving party; (b) was known to the receiving party prior to disclosure; (c) is independently developed by the receiving party; or (d) is lawfully obtained from a third party.
Section 15
Dispute Resolution & Governing Law
| Stage | Process | Timeframe |
|---|---|---|
| Governing Law | Laws of the Federal Republic of Nigeria | , |
| Informal Resolution | Written notice + good-faith negotiation between parties | 30 days |
| Arbitration | Binding arbitration under applicable arbitration rules, conducted in English | Per arbitration rules |
| Small Claims | Either party may bring qualifying claims in small claims court | Per court rules |
Section 16
Modifications
Service Changes: We may modify, suspend, or discontinue any feature of the Service at any time. For material feature removals, we will provide 30 days' notice where commercially reasonable.
Terms Changes: We may update these Terms at any time. Material changes will be communicated by email and/or prominent notice within the Service. Continued use after the effective date constitutes acceptance.
Section 17
General Provisions
Entire Agreement
These Terms, together with the Privacy Policy and any applicable DPA, constitute the entire agreement between you and NestFlow.
Severability
If any provision is found invalid or unenforceable, the remaining provisions remain in full force and effect.
Waiver
Failure to enforce any provision does not constitute a waiver of future enforcement.
Assignment
You may not assign your rights without our written consent. We may assign our rights to any affiliate or in connection with a merger or acquisition.
Force Majeure
Neither party is liable for failure to perform due to circumstances beyond their reasonable control, including acts of God, government action, war, pandemic, or internet infrastructure failures.
Contact
For questions about these Terms, contact legal@nest-flow-crm.xyz.